Last Updated: 24 Nov 2024

At Growth Online, we strive to provide high-quality social media design services to meet your expectations. However, we understand that situations may arise where a refund is requested. Please read our refund policy carefully before purchasing any of our services.

1. Eligibility for Refunds

Refunds are only applicable under the following circumstances:
✅ If we fail to deliver the agreed-upon number of designs within the specified timeline due to our fault.
✅ If the final design does not match the service description and cannot be rectified after reasonable revisions.
✅ If you cancel your order before any work has started.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:
❌ If the work has already been delivered as per the agreed scope.
❌ If the dissatisfaction is based on personal preference after project completion.
❌ If the delay in delivery is caused by the client (e.g., failure to provide necessary content, feedback, or approvals).
❌ If the request is made after 7 days from the date of service delivery.
❌ For any promotional, discounted, or customized packages.
❌ For digital files that have already been downloaded or used.

3. Partial Refunds

We may offer partial refunds under the following conditions:
💡 If you request a refund after some work has been completed but not the full service.
💡 If technical errors on our end result in an incomplete design that cannot be fixed.

4. Cancellation Policy

📌 Before Work Starts: Full refund available if you cancel before we begin work.
📌 After Work Has Started: A cancellation fee may apply depending on the work completed.

5. How to Request a Refund

To request a refund, please follow these steps:
1️⃣ Send an email to [your email address] with the subject line: “Refund Request – [Order Number]”.
2️⃣ Provide a clear reason for your refund request along with any supporting details.
3️⃣ Our team will review your request and respond within 5-7 business days.

6. Processing Time

✅ Approved refunds will be processed within 7-10 business days.
✅ Refunds will be credited to the original payment method used during the purchase.

7. Contact Us

If you have any questions about our refund policy, please contact us at:
📧 Email: growthonline@gmail.com
📞 Phone: +917219308562